America’s Favorite Restaurants Are…

When it comes to fast food restaurants, one chain continues to satisfy customers more than any other.

According to American Customer Satisfaction Index Restaurant Report 2019-2020:

  • For the sixth straight year, America has chosen Chick-fil-A as their favorite fast food restaurant.
  • Chick-fil-A scored an 84 out of 100, which is a 2% drop from last year.
  • As for the chain customers are least satisfied with, that “honor” goes to McDonald’s, which scored a 70.
  • Overall, America’s satisfaction with fast food chains is down 1.3% to a 78. 

Top Five Fast Food Restaurants

  1. Chick-fil-A
  2. Chipoltle Mexican Grill
  3. Arby’s
  4. Domino’s
  5. Dunkin’
  • As for full-service restaurants, overall customer satisfaction is down 2.5% to a 79.
  • Longhorn Steakhouse is America’s favorite full-service restaurant, scoring a 81.
  • Chili’s is America’s least favorite,  dropping 4% to 75. 

Top Five Full-Service Restaurants

  1. Longhorn Steakhouse
  2. Texas Roadhouse
  3. Cracker Barrel
  4. Olive Garden
  5. Red Lobster

Blog by Jennifer Steele. Listen, follow, and play along with Jennifer Steele here.